by admin | May 31, 2021 | Leadership, Understanding yourself
I find it hard to believe that I’ve been working with SME’s for over a decade now. It’s gone in a flash. Eleven years ago, I emerged blinking into the Las Vegas sun after eleven days of immersive franchise training; and to be honest, I was a bit pissed off. Over 25...
by admin | May 31, 2021 | Commercial Strategy, Dealing with People, Leadership
The purpose of this piece is to get us thinking differently about our companies and to access new perspectives by looking at what management consultants often refer to as the ‘helicopter view’. You can only achieve a change in the outcomes you get and your experiences...
by admin | May 31, 2021 | Dealing with People, Leadership
The work I do involves getting people to do what they need to do to get the results they want, which is typically met with resistance until they can shift their perspective of the actions they need to undertake. A common form of resistance that often shows up is...
by admin | May 31, 2021 | Commercial Strategy, Leadership, Understanding yourself
Given the complexity and myriad of challenges facing business leaders daily, how do you formulate solid commercial responses, even when you don’t have detailed technical knowledge of the situation? Eight years ago, I had a meeting with a serial entrepreneur based in...
by admin | May 31, 2021 | Dealing with People, Leadership
When it comes to your company’s representation of your customers, consistency is the king of experience. This blog explores the psychology that underpins this by way of a shopping trip. All your customer-facing team members need to read this. Noticing for Difference...
by admin | May 26, 2021 | Leadership, Understanding yourself
While working on new content for my SME leadership development program, it occurred to me that every single one of my current clients has a common challenge. I just hadn’t seen it quite as clearly as I do now. They are all trying to hand the baton of running the...
